Client Referral Scheme
Terms and Conditions

We appreciate your referrals.

Write your name below and give this card to a friend.

The card will then entitle them to a 50% discount
off their pet’s first consultation fee.

As our thanks for your referral,
you will automatically receive a $10 bonus too.

Existing Client Name: ____________________ Client Number: ___________
*Card must be presented at first visit by new client. Some conditions apply.

Ingleburn Veterinary Hospital offers a reward to clients who refer their friends to us. The scheme is outlined on the back of our business cards as shown to the right:


The Terms and Conditions:

Existing client
refers to a current client of this hospital - anyone who has purchased goods or services from us, and whose name and address is recorded on our files.
New Client
refers to a person who is not an existing client of this hospital, and does not live at the same address with a member of their family who is an existing client of this hospital.
Discount
refers to the 50% discount offered off the first consultation fee for a new client, when they are referred by an existing client.
Bonus
refers to the $10 bonus offered to the existing client when they refer a new client to us.

  1. The 50% discount applies only to new clients.
  2. The discount applies only to the first consultation fee for one pet owned by a new client. No further discount will be given on extra services performed, or medications sold, as a part of that consultation. If the first visit is for vaccination, then the discount will be applied to the vaccination consultation fee, but not to the cost of the vaccine itself. House calls will be given a discount only off the consultation, and not off the house call surcharge. No discount will be given for after-hours consultations.
  3. If the new client’s first visit is for the purchase of medication alone, or for a service for which no consultation fee is charged (such as nail chipping, microchipping or desexing) then no discount will be given, and no existing client bonus will be awarded either. However, it is possible for the new client to save the discount card until their first consultation, at which time the discount and bonus will be given. To assure this discount is awarded, staff members should make a note on the new client’s file, stating that a discount is to be given off their first consultation. The new client must re-present the card at the time of the consultation.
  4. The discount will be given if the new client can clearly identify the existing client who referred them even if the new client does not have a business card.
  5. Only one discount card may be used by a new client. The discount offer cannot be combined with any other discount or offer (eg. pension discount or discounted dental examination) for the same animal. The greater of the 2 discounts should be given. That is, pensioners can get the 50% discount off the consultation fee, and a 10% discount off everything else. If the new client presents 2 animals for consultation or vaccination, then our normal discounted rates for a 2nd animal will apply.
  6. This hospital also has a PetCare Card, which is a reward card system. As stated in the PetCare Terms and Conditions, an entry will not be made on the card for any transaction on which a discount has already been given. Thus, the discounted first consultation will not be written onto the PetCare card issued to the new client.
  7. No discount will be given, and no bonus will be awarded, if all money owed by the new client is not paid in full at the time of consultation, or on discharge of the patient from hospital.
  8. A bonus will be awarded to an existing client only if that person is clearly (and uniquely) identified by the new client (either on a business card or by some other means). The bonus will be awarded only when the new client brings an animal in for consultation, subject to the same conditions outlined in point (3) above
  9. The bonus is a flat $10 bonus which will be recorded on our computer system, and can be deducted automatically from the existing client’s next bill(s). The bonus can then be used for the purchase of virtually any goods or services at this hospital. However, it cannot be redeemed for cash, and all conditions applying to the use of reward dollars under the PetCare Scheme Terms and Conditions (points 11-16) also apply to bonus dollars issued under the Client Referral scheme.
  10. Additional bonus dollars can be accumulated by a client referring more than one new client, and can be combined with PetCare reward. There is no restriction on the number of bonus dollars that can be accumulated, nor on how many can be spent at on time. If the bonus exceeds the value of the client’s next purchase, then any residual can be retained towards subsequent purchases.
  11. We reserve the right to alter these Terms and Conditions at any time.

9/04/08